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Exchanges & Returns

Vivolicious strives to provide an amazing shopping experience and superior customer service. If you are not content with your order, we gladly accept returns and exchanges. See terms below.

It is important to us that you get the right size and fit with our apparel.  We put great effort into providing you with a Size Guide, and in addition we provide Size Advice in every product description. Please make sure you read the Size Guide and Size Advice to ensure you get the best fit possible.

Exchanges

A client can, within 3 days of receipt of product, request to swap an item for another size, or another style. We are happy to exchange products bought at regular price, that are returned to us in original condition, with the label still attached.    

To initiate the exchange process email us at info@vivolicious.co.za with your order number and exchange request.

We will invoice you R150 for the exchange. Once we received proof of payment, we will dispatch the requested product.

Our couriers will deliver the new product, and at the same time collect the product to be returned.  Place the product to be returned in the Return Envelope as provided by the couriers.  

Size or style not in stock

If we happen to be out of a size/style you want, you can pick another similar product, or, we will give you a store credit voucher.  The credit amount will exclude shipping cost, and 5% of the original transaction amount will be deducted for handling fees.   

In order to receive the store credit voucher, send the product back to us, with clear instructions and the order number.  The product must be send back to us within 7 days of receipt of product.

Send the product to: Vivolicious, Unit A8 Prime Park, Mocke Road, Diep River, Cape Town, South Africa, 7800

The cost of returning the product to us will be for your account. We recommend that you use a courier service that offers a tracking facility. (This allows us both to confirm delivery of your return).  Should you choose to use a courier that does not offer a tracking facility and the goods are lost then no refund will be considered.

Alternatively you can request us to collect the product to be returned. We will invoice you R120 for the collection. Once we received proof of payment, we will send the couriers to collect.

Once we receive your returned product, we will check to make sure that it is still in its original condition.

We will email you the store credit voucher.

Returns

We accept returns on products that were bought at regular price. We must be notified within 3 days of receipt of product, that you wish to return the product. All returns must be in original condition, with label attached, and sent back to us within 7 days of receipt of product.  Items purchased on sale are not eligible for return. 

We offer store credit vouchers for returns.  The credit amount will exclude shipping cost, and 5% of the original transaction amount will be deducted for handling fees. Please note that free shipping items will also have a standard shipping fee deducted since the free shipping has been paid for by Vivolicious.

To initiate the return process email us at info@vivolicious.co.za with your order number and return reason.

Send the product back to us, with clear instructions and the order number.  The product must be send back to us within 7 days of receipt of product.

Send the product to: Vivolicious, Unit A8 Prime Park, Mocke Road, Diep River, Cape Town, South Africa, 7800

The cost of returning the product to us will be for your account.  We recommend that you use a courier service that offers a tracking facility. (This allows us both to confirm delivery of your return).  Should you choose to use a courier that does not offer a tracking facility and the goods are lost then no refund will be considered.

Alternatively you can request us to collect the product to be returned. We will invoice you R120 for the collection. Once we received proof of payment, we will send the couriers to collect.

Once we receive your returned product, we will check to make sure that it is still in its original condition.

We will email you the store credit voucher.  

Cancellations

We take great care to provide you with an easy and pleasant online shopping experience.  A great deal of efforts goes into providing you with as much information as possible product information. Please make sure that you are happy that you are making an informed buying decision when going through with the transaction.  If you have any questions we are available between 9:30amd and 4:30pm - please call the number on the homepage.  In the event that between paying for the transaction and us shipping the product(s) you decide you no longer wish to commit to the purchase a store credit will be issued. To initiate the cancellation process email us at info@vivolicious.co.za with your order number and cancellation reason. We will email you the store credit voucher.

Faulty or Damaged Goods

Every effort is make to ensure that you receive neither faulty nor damaged goods.  At the time of dispatch the items are individually inspected before being packed.  In the unlikely event that you receive a faulty or damaged item please notify us and we will provide a replacement.  In the event that we do not have a suitable replacement a store credit will be provided.  To initiate the faulty item process email us at info@vivolicious.co.za with your order number and description of the fault/damage.

 

 

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